Define a narrow calling scope first
An AI receptionist needs accurate business information, supported services, a permitted schedule and clear escalation rules. Start with the calls it can responsibly handle before considering wider coverage.
It should identify itself appropriately and use approved handling for recordings and customer information. Urgent, unusual or out-of-scope requests need a clear handoff.
Use the agreed number arrangement
RSP's AI Front Desk uses the configured tracking-number route. It is not a promise that every existing business number can be answered in place without changes.
The published business identity and Google Business Profile details must be protected. Number routing, forwarding and ownership are reviewed before activation.
Treat booking and handoff as acceptance tests
A conversation is not a successful booking unless the correct appointment is recorded and confirmed. The owner needs a usable handoff and a way to review what happened.
Availability is confirmed for the account before activation. The module follows a staged pilot; this page does not promise unrestricted answering, every call handled or emergency dispatch.
